Our Emergency Relief service provides financial assistance for people experiencing unexpected financial hardship. In addition to financial assistance, our workers can help with budgeting, managing bills and ensuring you have access to any concession cards, correct Centrelink payments and relevant discounts.

We can help with vouchers to buy food, petrol, clothing and stationary. We have Myki passes for public transport. You can also talk to us if you need help to pay for medication.

To be eligible for our Emergency Relief service you must live in one of the following postcode areas:

  • 3169 Clayton South
  • 3171 Springvale
  • 3172 Springvale South
  • 3173 Keysborough
  • 3174 Noble Park
  • 3175 Dandenong

A Centrelink Request for Assistance referral is required when seeking assistance for the first time, and thereafter on an annual basis. A Centrelink Healthcare card must also be provided as confirmation of your identity and address.

An Intake Worker will talk to you about your request for assistance and your living situation. Even if you are not eligible for Emergency Relief, there are many other ways we can help you, so please call our closest office or come in to see us.

The Community Resilience program operates from our Springvale site from 9am to 5pm Monday to Friday. You can make an appointment for Emergency Relief or you can drop-in Monday, Tuesday, Thursday or Friday from 9.30am to 12.30 and 1.00pm to 3.30pm and on a Wednesday from 1.30pm to 3.30 pm. For an appointment contact us on 03 9546 5255.

The Community Resilience program operates from our Dandenong site Monday to Friday from 9.30am to 4.00pm. You can make an appointment for Emergency Relief or you can drop in Monday to Friday 10.00am to 3.00pm. For an appointment contact us on 03 9791 8344.

People under the age of 25 should contact Youth Links for assistance on 03 9547 0511 or visit at 49 Douglas Street Noble Park.

Funded by the Department of Social Services